Operating Policy


Order Time:   before 10 am

Pick Up Time:   10 am to 1 pm

Delivery Time:

  • Same Day in Dhaka: 8-12 hours
  • Next Day in Dhaka: 16-40 hours
  • Economy in Dhaka: 2-3 days
  • Outside Dhaka (Sundarban Hub): 1-3 days
  • Outside Dhaka (CTG City Home Delivery): 1-3 days
  • Outside Dhaka (64 District, Thana Level): 4-7 days

HOLD

Customer unavailable.
Wrong Address.
Rescheduled.
Not at home, etc.

We will try 2 working days. After that we will return the product to merchant.

RETURN

Hold expires.

Delivery Fee Only

Delivery attempted, wrong product: size, color, defect etc.
Customer refused to pay.

Delivery Fee + 50%

EXCHANGE

Customer to merchant.
Merchant to customer.

Delivery Fee + 50%

PAYMENT

We can send payments collected to the merchant in two ways: Bank deposit and bkash.
Payments will be sent within 48 hours after successful delivery.

COD Charges:

Same Day Delivery: 1%
Next Day Delivery: 1%
Outside Dhaka Delivery: 1%

PROHIBITED ITEMS

Medicine (except licensed partners), money, wet items, fragile items like glass or ceramics, wet food, live animals, physically sensitive materials, any and everything considered illegal under the law of Bangladesh. koopon reserves the right to search package by opening if needed before processing any delivery, otherwise to refuse to provide service.

UNIVERSAL DELIVERY POLICY

  • Minimum 2 delivery per pick up. For single order delivery charge is 100 tk.
  • 1 kg included. 20 tk per kg after.
  • Any Same Day Standard delivery order picked up after 2 pm may be delivered the next day.
  • Any Next Day delivery order picked up after 4 pm may take one additional day.
  • Return package due to customer refusal or wrong delivery address will cost additional return charge.

>> Contact Area Operations for any order related issues after the order has been accepted, Sat – Thu, 9 am – 9 pm. (Contact info will be shared privately.)

To see Inside Dhaka Coverage Area, CLICK HERE.

This Operating Policy is a part of koopon Terms and Conditions and Privacy Policy. Operating Policy may change anytime without any prior notice. Please always refer to koopon.com/terms to get updated policy.

By opening an account on koopon you hereby agree to accept and agree with all Terms and ConditionsPrivacy Policy and Operating Policy.

 

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