Terms of Use

Last updated on June 17, 2019


Legal Notices

We, the Operators (“Operators”) of koopon (“www.koopon.com,” “The Website,” “koopon,” “we,” “our,” and/or “us”), provide it as a public service to our users.

Please carefully review the following basic rules that govern your use of koopon. Please note that your use of the Website constitutes your unconditional agreement to follow and be bound by these Terms and Conditions of Use. If you (the “User”) do not agree with them, do not use the Website, provide any materials to the Website or download any materials from them.

koopon reserves the right to update or modify these Terms and Conditions at any time without prior notice to User. Your use of the Website following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions of Use whenever you use the Website.

These Terms and Conditions of Use apply to the use of the Website and do not extend to any linked third party sites. These Terms and Conditions and our Privacy Policy (www.koopon.com/privacy), which are hereby incorporated by reference, contain the entire agreement (the “Agreement”) between you and the Operators with respect to the Website. Any rights not expressly granted herein are reserved.

1. Permitted and Prohibited Uses

You may use the Website for the sole purpose of exploring and purchasing offers and products as well as sharing and exchanging ideas with other Users. You may not use the Website to violate any applicable local, state, national, or international law, including without limitation any applicable laws relating to antitrust or other illegal trade or business practices, national securities laws, regulations promulgated by the Government of People’s Republic of Bangladesh and Exchange Commission, any rules of any national or other securities exchange, and any national laws, rules, and regulations governing the export and re-export of commodities or technical data.

You may not upload or transmit any material that infringes or misappropriates any person’s copyright, patent, trademark, or trade secret or disclose via the Website any information the disclosure of which would constitute a violation of any confidentiality obligations you may have.

You may not upload any viruses, worms, Trojan horses, or other forms of harmful computer code, nor subject the koopon’s network or servers to unreasonable traffic loads, or otherwise engage in conduct deemed disruptive to the ordinary operation of the Website.

You are strictly prohibited from communicating on or through the Website any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, national, or international law.

You are expressly prohibited from compiling and using other Users’ personal information, including addresses, telephone numbers, fax numbers, email addresses or other contact information that may appear on the koopon, for the purpose of creating or compiling marketing and/or mailing lists and from sending other Users unsolicited marketing materials, whether by facsimile, email, or other technological means.

You also are expressly prohibited from distributing Users’ personal information to third-party parties for marketing purposes. The Operators shall deem the compiling of marketing and mailing lists using Users’ personal information, the sending of unsolicited marketing materials to Users, or the distribution of Users’ personal information to third parties for marketing purposes as a material breach of these Terms and Conditions of Use, and the Operators reserve the right to terminate or suspend your access to and use of the Website and to suspend or revoke your membership in the consortium without refund of any membership dues paid.

koopon notes that unauthorized use of User’s’ personal information in connection with unsolicited marketing correspondence also may constitute violations of various national and international anti-spam statutes. The Operators reserve the right to report the abuse of Users’ personal information to the appropriate law enforcement and government authorities, and the Operators will fully cooperate with any authorities investigating violations of these laws.

2. User Submissions

koopon does not want to receive confidential or proprietary information from you through the Website. Any material, information, or other communication you transmit or post (“Contributions”) to the Website will be considered non-confidential.

All contributions to this site are licensed by you under the MIT License to anyone who wishes to use them, including the Operators.

If you work for a company or at a University, it’s likely that you’re not the copyright holder of anything you make, even in your free time. Before making contributions to this site, get written permission from your employer.

3. Terms of Sale

By purchasing any Offering, Product or participating in other available programs via the Site, you agree to the Terms of Use, including, without limitation, the Terms of Sale specified below. These Terms of Sale form part of the overall Terms of Use of the Site and are to be read in consonance with them.

These rules apply unless otherwise stated in the product and/or service details:

    • Booking, reservations, and amendments are subject to availability.
    • Users must open an account on koopon in order to avail any service or purchase any product on koopon platform.
    • Due verification of the customer is required to provide a service. (including photo ID proof, when necessary)
    • All local/national laws and rules – that apply to regular customers, apply to koopon customers too.
    • The merchant is solely responsible for the taxes levied/to be levied on the services/products for providing the Sales Invoice to the Customer against the services rendered or product sold
    • In a case of cancellation or transaction failure, Promo Codes shall not be valid for cash back.

Delivery

    • koopon provides a service where a user can schedule a pick up and a drop off service of a package within the koopon delivery location(s).
    • No illegal or restricted items can be delivered through the koopon platform.
    • koopon is not responsible for any damaged product because of poor packaging done by the sender.
    • koopon reserves the right to inspect a package properly, by opening if needed, before providing any service.
    • koopon is not responsible for the quality of an item delivered through the platform since it is not produced by koopon.
    • koopon does not assume any responsibilities for the legality of the merchandise being shipped. If any law enforcement agency should intervene about the merchandise during any delivery, koopon will follow necessary legal steps required by the law.
    • No packages will be released unless proper collection has been completed by the sender and/or the recipient.
    • Client company’s logos and names may be used by koopon for future marketing and promotional activities about the
      partnership.
    • A Delivery Fee must be paid either by the Sender or the Recipient before completing the delivery, and user must mention who is paying for the Delivery fee at the time of placing the order.
    • koopon does not assume any responsibilities for any delays in service or loss due to natural or human disaster and/or any unforeseen circumstances for which koopon has no control over.
    • Any SameDay Standard Delivery (by 9 pm) order placed after 10 am may be delivered the next business day.
    • Any SameDay Rush Delivery (in 3 hours) order placed after 4 pm may be delivered the next business day.

Collect Cash on Delivery

    • koopon provides the service where an user can have koopon collect an outstanding amount from the Recipient before releasing the item(s).
    • The total amount needed to be collected must be mentioned clearly at the time of placing an order. koopon will collect the exact amount mention in order details, not more neither less.
    • koopon will send the collected money to the Sender or Origin once a week after deducting the service charges. A 1% collection fee is applicable for all “Collect Cash on Delivery” service unless mentioned otherwise.
    • User is solely responsible for any loss of revenue due to mistake(s) made by the user and/or improper amount entered. koopon does not take any kind of responsibility in such situations.

Refused, wrong address and/or returning package

  • Return of a package to the sender/origin, also known as Return to Origin (RTO) due to wrong delivery address, refused package and/or any other reason for which koopon is not responsible will result in a full charge of returning. User must pay in full for the Delivery and Return Service before koopon releases the package back to the sender and/or the origin.

Purchase and Redemption of Services provided by a Third Party:

    • A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to koopon, that require Merchant to have an up-to-date regulatory authorization, license, or certification. koopon does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, but not limited to, Health & Fitness and Beauty & Spa Merchants).
    • koopon is not a health or wellness provider and does not, will not and cannot refer, recommend or endorse any specific professional, services, products or procedures that are advertised on the Site. The Site is not a substitute for professional advice, including, without limitation, medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a health condition.
    • koopon may, in its sole discretion, verify a user’s identity prior to processing a purchase. koopon may also refuse to process a purchase, may cancel a purchase, or may limit quantities, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Sale. Refunds for canceled orders may be issued where appropriate.
    • If a product or service becomes unavailable between ordering and processing, koopon will either cancel or not process the order and will notify you by email and/or calling. Refund will be processed by the same mode of payment as was used while ordering by the Customer.
    • koopon does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. koopon reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, koopon will attempt to notify you by email and/or calling. In addition, koopon reserves the right, in its sole discretion, to correct any error in the stated retail price of the Merchant Offering or Product.
    • Some services for which koopon covers are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities koopon takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services.

The koopon website is a platform which may facilitates promotion of various Products and/or Services offered by third party merchants, on their respective services and products.

    • The Merchant Offering shall mean the goods and/or services to be provided by the Merchant to the Customer or User, as specified on koopon’s website.
    • The Merchant is a third party unrelated to koopon that sells, supplies and/or provides the Merchant Offering on the koopon website or mobile application. koopon itself does not indulge in any selling activity of Merchant Offerings. koopon displays the Merchant Offering on the koopon website or mobile application and acts as a collection agent for the merchant for Merchant Offerings on the koopon website or mobile application. Once a user makes a purchase of the Merchant Offering on the koopon website or mobile application, koopon provides you a mean of access with the respective product or service.
    • In order to purchase or avail any service, the User would be required to create an account on the koopon website or mobile application. This is required so that we can provide you with easy access to print or save your orders or view your past purchases.
    • When you go through the procedure for purchasing a Voucher, you are required to accept these Terms of Sale before making payment. Once koopon has received the amount due from the customer for Merchant offering (by debit card or credit card or Net Banking or other acceptable modes of payment) the transaction is considered complete, and a contract for purchase is made, at this stage, koopon will send an email to you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract with us. You are welcome to save or print out these Terms of Use and Terms of Sale from our Website as a record.
    • All koopon purchases shall be subject to the standard terms and conditions and specific terms and conditions (as mentioned in the product or service details). koopon purchases are issued on behalf of the Merchants and only such Merchants, to the exclusion of koopon, shall be responsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchants or which arises out of the goods and/or services provided by the Merchants, as well as for any unclaimed property liability arising from unredeemed koopon Vouchers.
    • As a condition of purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your purchases, as well as updates on the Website or Mobile Application and Service and Vouchers as well as other promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences or you may write to us through the Help Center. Please see our Privacy Policy for details.
  • You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow/encourage anyone else to do so.

4. Payments

Unless otherwise mentioned, all sales are final and non-refundable.

Cancellation Policy: To cancel an order, user must notify koopon by calling via the contact number listed on our website and confirming with a koopon agent. Cancellation via email, text, chat and/or any other method is not acceptable. Users cannot cancel an order once it has been picked up by the courier from the origin – a full charge will be applicable if the user wants to cancel the order after a pick up has occurred.

An user can cancel an order only before the pickup has occurred. A full or partial refund will be processed, depending on the situation, and a decision made by koopon is deemed final.

Refund Policy: Refunds are usually processed within 14 business days of the claim and may take up to 30 business days to complete. Proper verification and investigation will be done before processing any types refund. Refunds are processed only by the same payment method used for the order by the customer.

5. User Discussion Lists and Forums

The Operators may, but are not obligated to, monitor or review any areas on the Website where users transmit or post communications or communicate solely with each other, including but not limited to user forums and email lists, and the content of any such communications. The Operators, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. The Operators may edit or remove content on the Website at their discretion at any time.

6. Use of Personally Identifiable Information

Information submitted to the Website is governed according to the koopon’s current Privacy Policy and the stated license on this website.

You agree to provide true, accurate, current, and complete information when registering with the Website. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current, and complete. If you provides any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account without notice and to refuse any and all current and future use of the Website.

Although sections of the Website may be viewed simply by visiting the Website, in order to access some Content and/or additional features offered at the Website, you may need to register as a member. If you create an account on the koopon, you may be asked to supply your name, email, phone number, physical address, a User ID and password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of either your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access the Website using your account or User ID. You grant koopon and all other persons or entities involved in the operation of the Website the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Website and in the provision of services to you. koopon cannot and do not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using website. To learn more about how we protect the privacy of the personal information in your account, please visit our Privacy Policy.

7. Identification

You agree to defend, indemnify and hold harmless the koopon, it’s agents, drivers, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website, including, without limitation, lost or stolen packages, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

8. Termination

These Terms and Conditions of Use are effective until terminated by either party. If you no longer agree to be bound by these Terms and Conditions, you must cease use of the Website. If you are dissatisfied with koopon, their content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. koopon reserves the right to terminate or suspend your access to and use of the Website, or parts of the Website, without notice, if we believe, in our sole discretion, that such use (i) is in violation of any applicable law; (ii) is harmful to our interests or the interests, including intellectual property or other rights, of another person or entity; or (iii) where the Operators have reason to believe that you are in violation of these Terms and Conditions of Use.

9. WARRANTY DISCLAIMER

THE WEBSITE AND ASSOCIATED MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE OPERATORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. THE OPERATORS MAKE NO REPRESENTATIONS OR WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO THE OPERATORS MAKE ANY REPRESENTATION OR WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE. THE OPERATORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE.

IN NO EVENT SHALL THE OPERATORS OR ANY OF THEIR AGENTS, DRIVERS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE, MISUSE OF OR INABILITY TO USE THE WEBSITE, EVEN IF THE OPERATORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF KOOPON IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA OR BUSINESS INTERRUPTION THAT RESULTS FROM THE DOWNLOAD OF CONTENT. THE OPERATORS SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED IN OR APPEARING ON THE WEBSITE. YOUR PARTICIPATION IN THE WEBSITE IS SOLELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE OPERATORS OR THROUGH THE OPERATORS, THEIR EMPLOYEES, OR THIRD PARTIES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

LIABILITY LIMITATION. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, SHALL THE OPERATORS OR ANY OF THEIR AGENTS, DRIVERS, VENDORS OR SUPPLIERS BE LIABLE TO USER OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE WEBSITE OR FOR ANY INFORMATION OBTAINED THROUGH THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF THE OPERATORS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

THE OPERATORS’ TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE WEBSITE WILL NOT EXCEED FIVE BANGLADESHI TAKA (৳5.00). USER AGREES AND ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE AN ESSENTIAL BASIS OF THE BARGAIN AND THAT THE OPERATORS WOULD NOT PROVIDE THE WEBSITE ABSENT SUCH LIMITATION.

10. General

The Website is permitted to use only in Bangladesh. The Operators make no claims that the Content on the Website is appropriate or may be downloaded outside of Bangladesh. Access to the Content may not be legal by certain persons or in certain countries. If you access the Website from outside Bangladesh, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The provisions of the UN Convention on Contracts for the International Sale of Goods will not apply to these Terms. A party may give notice to the other party only in writing at that party’s principal place of business, the attention of that party’s principal legal officer, or at such other address or by such other method as the party shall specify in writing. A notice shall be deemed given upon personal delivery or facsimile, or, if sent by certified mail with postage prepaid, 7 business days after the date of mailing, or, if sent by international overnight courier with postage prepaid, 10 business days after the date of mailing. If any provision herein is held to be unenforceable, the remaining provisions will continue in full force without being affected in any way. Further, the parties agree to replace such unenforceable provision with an enforceable provision that most closely approximates the intent and economic effect of the unenforceable provision. Section headings are for reference purposes only and do not define, limit, construe or describe the scope or extent of such section. The failure of the Operators to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit the Operators’ rights with respect to such breach or any subsequent breaches. Any action or proceeding arising out of or related to this Agreement or User’s use of the Website must be brought in the courts of Belgium, and you consent to the exclusive personal jurisdiction and venue of such courts. Any cause of action you may have with respect to your use of the Website must be commenced within one (1) year after the claim or cause of action arises. These Terms set forth the entire understanding and agreement of the parties, and supersedes any and all oral or written agreements or understandings between the parties, as to their subject matter. The waiver of a breach of any provision of this Agreement shall not be construed as a waiver of any other or subsequent breach.

11. Links to Other Materials

The Website may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and, therefore, we are not responsible for any content posted on these sites. The fact that koopon’s offer such links should not be construed in any way as an endorsement, authorization, or sponsorship of that site, its content or the companies or products referenced therein, and koopon reserves the right to note its lack of affiliation, sponsorship, or endorsement on the Website. If you decide to access any of the third-party sites linked to by koopon, you do this entirely at your own risk. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, koopon cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

12. Notification of Possible Copyright Infringement

In the event you believe that material or content published on the Website may infringe on your copyright or that of another, please contact us.